FAQ

Q 1: I don't have any design,can you help on the design?

---Yes, our professional designer team can help you with the design.

Q 2: Are your design really free of charge?

--- VIAL PACKAGING can provide you the free design service if you need.

Q 3: Do you have MOQ?

---No MOQ , ususally with 100 pcs, we can also produce the quantity as you need.

Q 4: What type of hologram can you make?

---Metallic hologram foil hot stamping, laser holographic material, hologram embed are all available.

Q 5: Can you make the hologram sticker more security?

---Yes,We can make the hologram sticker with more antifake features,such as with unique number, serial number, QR code, scratch off, tamperproof, leave VOID, leave honeycomb, one time use.etc.

Q 6: Can we get some samples before order?

---Sure, pre-printing sample is available before the bulk order.

Q 7: Which format file do you need?

---AI, PSD, EPS, CDR, PDF, SVG, JPG, PNG etc. We will check and revise it according to the printing requirements and send back to you for desgin approval before production.

Q 8: How long can I get my products?

---Usually, it needs 7-9 work days for production.

Q 9: Can I receive the product without any problem?

---Yes, as long as you provide us the correct shipping info. However, VIAL PACKAGING did not responsible for the CUSTOM CLEAR problem.

Q 10: How can we place the order?

---Just contact us , and our professional sales team will provide you the solution accordingly.